SHIPPING & DELIVERY
All locations in Australia with a few exceptions there is an additional fee to cover the costs. Badminton Sales may choose different companies for delivery depend on the cases. Delivery is only made on weekdays. You will be provided tracking information after your shipment.
For the majority of orders, assuming we have the product in stock, we will generally ship within 24 – 48 hours. i.e. generally the next business day. If there is going to be any delay longer than this target period, we will contact you to advise.
It is possible for you to request a specific delivery day of the week for delivery however we are unable to guarantee this. If however we work a little in advance, we are generally able to work with our transport people to have your new scooter held for a day or so at the local depot to you to meet you requested delivery day. Delivery is generally anytime between 9.00 am to 5pm and we are unable to book or advise a time. If you are unable to have someone home to accept delivery, then you will need to contact us in advance to discuss the options that may be available to assist in this regard.
ITEMS DAMAGED IN SHIPMENT
While every effort is made to provide our customers with a superb shopping experience, issues sometimes can arise during shipping. If any parts are confirmed to have been damaged during shipping, Badminton Sales will send a replacement part at our expense and will work with you or the bike shop of your choice to rectify the issue. If the issue cannot be fixed, we will exchange the scooter.
It is important that when the goods arrive that you carefully inspect the carton to see if there are any signs of damage and if there are, make a note of that with the driver so we can take up with the transport company.